About 78-Clean & 78-Fixit
A family-run operation dedicated to elevating industry standards and providing complete peace of mind for property managers across Greater Boston — since 1977.
Nearly 50 years of showing up for Greater Boston
Commercial Cleaning Service, Inc. was founded in 1977. By being proactive, responsive, and detail-oriented from the start, the company quickly established a reputation that property managers and building owners across Greater Boston came to rely on.
Today, 78-Clean and 78-Fixit operate as the facility services brands of Commercial Cleaning Service, Inc. — a company with approximately 175 employees serving hundreds of loyal customers across Greater Boston. The values that drove our early success are still the foundation for everything we do: create safer, more attractive, and more comfortable shared spaces while making life genuinely easier for the property managers and building owners who trust us with their buildings.
We maintain a 97% customer retention rate — not because we have the lowest price, but because we show up, we communicate, and we solve problems before they reach you.
Family-owned and women-owned — and what that means in practice
In a typically male-dominated industry, being a family-owned, women-owned business isn't just a credential — it's a reflection of how we operate. Decisions get made by people who are invested in the long-term reputation of the company, not quarterly metrics. Client relationships are personal. Employee relationships are personal. The extended family model that defines how we treat our staff is the same model that defines how we treat our clients.
Being women-owned also means we approach the challenges of facility management from multiple perspectives — bringing the kind of attentiveness, communication, and follow-through that has historically been underrepresented in the trades. We're proud of that distinction and of what it has produced over nearly 50 years of business.
Our people — the reason everything else works
The quality of our workforce is the foundation of our service quality. That's not a marketing statement — it's an operational reality. A cleaning company is only as good as the people it puts in your building, and we invest heavily in making sure those people are the best in the industry.
Rigorous screening and training Every applicant undergoes a thorough screening process before hire. Once on board, each employee completes a formal orientation covering company policies, quality assurance standards, safety procedures, and technical cleaning techniques. Our crews don't start in your building until they're ready to represent 78-Clean's standard.
Retention as a competitive advantage We work hard to retain our people and treat them as extended family in a family business. Our staff enjoys competitive wages, strong benefits, company-sponsored events, and ongoing recognition. The result is attrition rates that are unusually low for the industry — and cleaning crews who have been in your building long enough to know it better than any new vendor ever could.
That continuity matters. A cleaner who has been in your building for years knows which common areas take the most abuse, how to access different rooms efficiently, where to check lights, how to handle the building's systems, and how to interact with residents who have come to expect a familiar, friendly face. That knowledge is irreplaceable — and retaining the people who carry it is one of the most important things we do.
Meet the people behind 78-Clean and 78-Fixit — Our Team →
Communication is the backbone of what we do
When you call 78-Clean, a real person answers. When you reach out after hours, someone responds within minutes — not days. You will never get trapped in an automated phone system.
Every client is assigned a dedicated Relationship Manager — a single point of contact who knows your building, your service program, and your expectations. Every interaction is logged in our CRM so the entire team stays current and no communication falls through the cracks. When something needs attention at your property, the loop gets closed — not deferred.
This isn't a differentiator we stumbled into. It's a deliberate commitment to the kind of communication that property managers deserve and rarely get from facility services vendors.
Our commitment to safety and sustainability
78-Clean is committed to the safety of our employees, our clients, and the buildings and communities we serve. Every crew member undergoes safety training covering safe work practices, accident prevention, and emergency procedures.
Our leadership team conducts on-site safety inspections and is available 24/7 for support. See our full Safety Commitments → page for detail on our screening, training, and sustainability practices.
On the environmental side, 78-Clean uses a wide variety of environmentally-friendly solvents and eco-friendly equipment. We are proud to hold EPA Lead-Safe certification and to use Green Seal certified products — minimizing chemical exposure for building residents while maintaining effective sanitation standards.
Certifications and associations
Serving Greater Boston since 1977
78-Clean and 78-Fixit provide commercial cleaning and facility maintenance services throughout Greater Boston — including Boston, Allston, Brighton, Brookline, Cambridge, Newton, Chestnut Hill, and surrounding communities.
Get to know us
78-Clean and 78-Fixit provide commercial cleaning and facility maintenance services throughout Greater Boston — including Boston, Allston, Brighton, Brookline, Cambridge, Newton, Chestnut Hill, and surrounding communities.