What 78-Fixit actually handles — and what it coordinates

One of the most common questions we get from property managers who are new to working with us is some version of: "So what exactly does 78-Fixit do?" It's a fair question. "Maintenance and repairs" covers a lot of ground, and most property managers have been burned by vendors who oversell their scope and then subcontract everything anyway.

So here's a straight answer — what 78-Fixit handles directly, what it coordinates, and how the whole thing works in practice.

What 78-Fixit handles directly

If a repair or maintenance task doesn't require a licensed trade, 78-Fixit handles it in-house. That covers a wide range of the day-to-day and deferred maintenance that accumulates in commercial and multifamily buildings:

Interior repairs and upkeep Drywall and plaster patching, caulking, grout repair, ceiling tile replacement, touch-up and full-room painting, carpentry, door and hardware repairs, lock maintenance, lockout response, cabinet repair, and fixture repair and replacement.

Building systems maintenance HVAC filter changes, smoke detector and alarm battery replacement, exit sign testing, timer checks and resets, and general mechanical space upkeep that doesn't cross into licensed electrical or plumbing territory.

Unit turnover work Wall repairs, touch-up painting, fixture and hardware replacement, and light carpentry between tenants — coordinated alongside 78-Clean's turnover cleaning so you're not managing two separate vendors on the same unit.

Proactive and scheduled maintenance Regular walkthroughs, seasonal checks, and recurring maintenance programs that surface small issues before they become large ones. When a 78-Clean crew flags something during a cleaning visit — a water stain, damaged trim, a failing fixture — 78-Fixit picks it up from there.

24/7 emergency response A broken entry lock at 10 PM. A water-damaged ceiling after an overnight leak. A smoke detector with a dead battery in a common area. These are the calls that can't wait, and 78-Fixit's emergency team is available around the clock. Our team responds with a master key — no waiting for a locksmith, no third-party vendor, no explaining the building's layout to someone who has never been there.

What 78-Fixit coordinates

For work that requires a licensed trade — electrical, plumbing, structural, masonry — 78-Fixit doesn't do the work itself. What it does is coordinate it through a vetted partner network, so you still make one call.

This matters more than it might sound. Most property managers who need a licensed electrician or plumber are starting from scratch each time: finding a vendor, getting a quote, scheduling the work, following up on completion. When 78-Fixit coordinates it, your Relationship Manager handles that entire process. You get a single point of accountability regardless of what the job requires.

How it works alongside 78-Clean

78-Fixit was built to work in parallel with 78-Clean's cleaning programs, not as a separate service relationship. In practice, that means:

When a cleaning crew spots a maintenance issue during a visit, it gets reported to your Relationship Manager the same day — not left for you to discover later. When a unit needs both a deep clean and repairs between tenants, both happen on the same schedule without separate vendor coordination. When a building needs floor care, power washing, a repair, and a painting job in the same month, there's one invoice and one point of contact managing all of it.

The goal is simple: fewer vendors, fewer handoffs, and fewer things that fall through the gaps between them.

Who 78-Fixit is built for

Most maintenance vendors serve residential homeowners as their primary market and treat commercial and multifamily buildings as a secondary focus. That tends to show up in slower response times, less familiarity with the building types, and a service experience that wasn't designed for property managers.

78-Fixit works exclusively in commercial and multifamily properties, alongside 78-Clean's facility services programs. The crews know these buildings. The Relationship Manager knows your property. And the response times reflect an operation built for the demands of managed buildings — not homeowner schedules.

If you've been managing maintenance through a combination of a general handyman, a few specialty vendors, and your own follow-up, 78-Fixit is worth a conversation. The scope is broader than most property managers expect, and the integration with cleaning makes the day-to-day significantly simpler.

Call 617-78-FIXIT or visit 78clean.com/services/78fixit to learn more or get on the schedule.